Service Solutions: SSC Intermediate

Our intermediate level of service is intended for those medical practices that wish to assume a degree of self-sufficiency and retain the control of entering their own patient registration, insurance, and charge information directly into our system. At that point, SSC provides the traditional back-office functions of claim form and statement production and pursuing the appropriate party for payment. Payments are received and entered by our staff into the system, with follow-up steps taken as necessary to assure appropriate reimbursement. Monthly management reports detailing all activity are readily available. With this level of service, a practice accesses our system for data entry and patient account inquiry purposes.

Core Services:

• Access and use of the SSC computer system via remote terminal equipment
• Computer system software maintenance and support
• Claim form production and submission (electronic submission where possible)
• Statement production and mailing
• Payment posting (electronic remittance where possible)
• Third party claim follow-up
• Accounts receivable follow-up
• Monthly management reporting
• Patient services support
• Standard refund processing
• Banking services for payments received from third party payers and patients
• Credit balance processing