Service Solutions: Revenue Cycle Management

The Revenue Cycle is a term which encompasses the entire financial and operational process of a patient's visit, claim creation, claim resolution and financial feedback. In short, the revenue cycle is the process that healthcare providers must go through to be compensated for their service. As a result, solid operations and solutions at each key stage on the revenue cycle are necessary to reach the desired result.

SSC has spent 17 years combining the best technology and workflows at all points on the revenue cycle. The experience on our system in developing this approach has enabled us to manage revenue cycle operations on our clients system. Well engineered, powerful technology is a main component in this process, however, the most critical aspect of Revenue Cycle Management is how effectively technology is used and integrated.

Our company's approach has been to continually evolve; strengthening our product with process improvements and new technologies.

The following diagram illustrates the Revenue Cycle and outlines critical elements of the SSC approach. The core of this process consists of dedicated areas of our company consisting of: Compliance, Complete Continuum Reporting, Client Services and Support, and Implementations. Together with our revenue cycle workflows we utilize base components such as IDX Flowcast and Avaya Definity Call Center technology to deliver results for our clients.