Why SSC?: Special Service Teams

Implementation Team
The most critical stage between contract signing and the "go live" date is the process of client implementation. With over 17 years of implementing new clients, we take the combined knowledge from past experience to create intricate project plan with over 400 individual points for completion.

With SSC, you have top industry professionals designing and developing a system that meets your practice's specific needs. SSC dedicates an entire Implementation Team to each new client to ensure consistent service delivery and support. We know that setting everything up correctly the first time pays dividends down the road.

The implementation team performs a thorough onsite needs assessment, based on leading methodology and the team's own understanding of what works, and develops appropriate protocols and procedures that effectively address these needs. Their experience allows them to anticipate problems—and offer solutions—throughout the development and implementation process while providing onsite education to your staff to ensure the system's ongoing success.

Client Services Executives
This team was designed to provide the formal infrastructure to monitor and communicate physician financial performance. Through comprehensive assessment of your practice's needs and business goals, the Client Service Team will focus on the developing an action plan utilizing a proven methodological approach.

The SSC Client Service Team's main responsibilities are to: measure and monitor physician financial performance, analyze payment trends, review monthly financial performance and measure key indicators. The team facilitates data requests and interprets all reports to communicate business concepts to physicians and administrators. They establish financial expectations and trend denial information to measure variance to budget. Their main goal is to optimize department revenue cycles.

Having this type of partnership between physicians and SSC management, we are promoting success through open communication and pro-active planning.

Reporting/Data Analysts
SSC's reporting power is robust. Our approach is to utilize our cumulative knowledge to provide instant, useful information that is modified to meet each clients needs.

SSC provides a wide variety of daily and monthly reports to its client base. Our data warehouse was created to allow clients the ability to pull high level information with the ability to drill down through the data to get specific information as needed. SSC is responsible for producing ad-hoc reports that contain not only the standard financial data, but also any aspect of the billing process. This increases the level of service we can offer our clients.